Imagine this: you’re having a great day. Maybe you’re at work, or maybe you’re out doing something else. You may even be on vacation. You feel happy, excited and enthusiastic. But then something happens. Something unexpected. And definitely unpleasant! Maybe it’s an angry email from an irate customer. Maybe it’s a troubling phone call…
Rise to the occasion! It’s a phrase we’ve all heard many times, and we tend to think that’s what we SHOULD do when things get really tough and stressful. But is that what we REALLY do? No! We sink to the level of our training. Now, for a podcast devoted to helping you develop…
Grind! It’s a popular concept in our modern business culture. A lot of high performers think they have to grind if they are going to be successful. April used to be one of them. She worked 14 to 16 hours per day, 6 or 7 days per week. She was proud of herself. She…